CaldwellSchool District

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Technology » Student and Parent technical support

Student and Parent technical support

The Caldwell School District understands that sending a Chromebook home may present additional technical challenges for students and parents. The technology department will provide limited remote support using a help desk request form as well as a hotline phone number. The Caldwell School District will attempt to provide “best effort” support.
 
 
Technical support phone support hotline. M-F, 9am - 4pm: (208) 649-1125
 
Our ability to support technology at home may vary depending on many factors such as: 
  • The number of people waiting for assistance from Technology Desktop Support Staff 
  • Knowledge of the caller and their understanding of district Technology resources
  • Caller’s technology knowledge and experience, including their understanding and access to their home network 

District Technology staff will provide remote assistance and support. Our tech support team are not available to go offsite to address technology issues. Advice given by our Technology Support members should be followed at your own risk.  The District will not take responsibility for the correct operation, maintenance or support of personal networks and personal devices.  

Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work. 
 
Caldwell staff can still use the Tech Support Ticketing system.  If you submit a support ticket while at home, please put a good contact number in the ticket information so that we can reach you on the phone if needed.